We want you to be happy with what you receive. This policy explains how cancellations, returns and refunds work. If anything is unclear, write to us at hello@jeevaniti.com before placing or returning an order.
Cancelling an order
You can ask to cancel an order before it has been dispatched. This applies whether you paid online or chose cash on delivery. Once an order has been handed to the courier, it can no longer be cancelled, but you may be able to return it (see below). To cancel, email hello@jeevaniti.com with your order number as soon as possible, ideally within 24 hours of placing the order.
Returns
You may request a return within 7 days of delivery, provided the item is:
- unused and in its original condition,
- in its original packaging, and
- accompanied by any certificate or warranty card it came with.
Because several of our items are natural and hand-selected, small natural variations in colour, texture and appearance are not defects and are not grounds for return.
Items we cannot accept back
For reasons of hygiene, authenticity and the personal nature of these items, the following are not returnable: To be confirmed.
Damaged, defective or wrong items
If your order arrives damaged, defective, or is not what you ordered, contact us at hello@jeevaniti.com within 48 hours of delivery with your order number and a photo. We will arrange a replacement or a full refund at no cost to you.
How refunds work
Once we receive and inspect a returned item, we will let you know whether the refund is approved. Approved refunds for orders paid online are made to your original payment method through Razorpay, and usually appear within 3 days of approval, depending on your bank.
### If you paid cash on delivery
There is no card or account for us to send the money back to, so a refund on a cash-on-delivery order is made by bank transfer or UPI. We will ask you for those details when the refund is approved, and we will never ask for them any other way — not by phone, and not before you have asked us for a refund. The timeline is the same: 3 days from approval.
### Return postage
jeevaniti
### If a cash-on-delivery order is refused
If you refuse a cash-on-delivery parcel at the door, or it cannot be delivered after the courier's attempts, the order is cancelled and nothing is charged — you have paid nothing. Repeatedly refusing cash-on-delivery orders may mean we ask for payment online on future orders.
Our free Kundli
The Kundli tool is free, so there is nothing to refund.
Consultations
A 1-on-1 consultation is paid for on our consultation page, and it has its own rules because it is a time rather than a parcel. In short:
- Rescheduling is free up to 24 hours before your agreed time, as often as you need.
- You may cancel for a full refund as long as the consultation has not happened and you tell us at least 24 hours before your agreed time. No reason is needed. Before a time has been agreed at all, you may cancel whenever you like.
- If we cancel, or cannot offer you a time you can make, you are refunded in full.
- A consultation that has been given is not returnable.
The full version, including what happens if a call goes wrong, is in our Consultation Terms of Service — which is the document that governs a consultation, and the one to read if the two ever seem to differ.
Consultation refunds are returned by Razorpay to the account you paid from, on the same timeline as the one above.
Contact
For any cancellation or return, write to hello@jeevaniti.com with your order number and we will guide you through it.